Returns & Exchanges
At Youtooz, we want to ensure you are completely satisfied with your limited edition collectibles and apparel. If your items arrive damaged or don't meet your expectations, you can request a return or exchange within 30 days of delivery.
Initiate Your Request
Contact our support team at support@youtooz.com with your order number and clear photos of the item you wish to return.
Review and Approval
Our team will review your request within 48 hours to confirm the item is in its original, unopened packaging and eligible for a return.
Pack and Ship
Once approved, securely pack your items using the original shipping materials to prevent damage and attach the provided return shipping label.
Receive Your Refund
After we receive and inspect your return at our warehouse, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing